Developer-led support, every step of the way
We come from the service world, so we know what support really means. Our customer-first approach ensures that whether you’re integrating our Yocto-based Linux distribution or vulnerability scanner, your development journey stays smooth, scalable, and stress-free.
Built by developers, supported by developers
We believe great support starts with great engineering. That’s why our developers are your support team. The same people who build your software are the ones who help you use it.
This means:
- Deep understanding of the code you receive
- Fast, accurate troubleshooting
- A strong feedback loop to continuously improve the product
Local help, global reach
Our network of embedded software specialists spans Europe and North America.
Whether you’re setting up, optimizing, or scaling your embedded environment, we connect you with software engineers near you who understand your challenges.
Direct access to our team
When you onboard with The Embedded Kit, we create a private support channel just for you. This gives you a direct line to our team for questions, updates, and technical guidance.
- Dedicated support engineer
- Ongoing conversation space
- Quarterly updates on new features and releases
We continuously improve our support
We treat support as a product, always evolving. Here’s how we stay sharp:
- Internal ticketing system to track and resolve issues
- Weekly reviews of open support cases
- Annual customer satisfaction surveys
Support as a Service for more flexibility
Support is always included in your first year to help you get started smoothly with The Embedded Kit. After that, you choose whether to renew based on your needs via our maintenance plan.
Whether you’re scaling up, integrating new features, or simply want peace of mind, our support is there when you need it – and optional when you don’t.
Extended support through our partners
Need deeper software engineering support? We collaborate with Witekio to offer advanced software services.
Looking for hardware advices & support? We’ll connect you with trusted partners who specialize in embedded hardware.
